Our Event Consultants are responsible for building strong relationships with our client base and assisting them with organizing the details necessary to execute their events along company standards and client expectations. Our Event Consultants are in daily communication with our clients from the initial inquiry all the way up the day of the event. Using our rental management system and internal communication, our Event Consultants will enter all of the pertinent details with our operations team so the events are delivered and installed correctly.
The focus of this position is working with and through others, building and maintaining relationships, and working closely and accurately within established guidelines. There is a need for an effective communicator, someone who is able to stimulate and motivate others while being aware of and responsive to their needs and concerns. There will be many different people to meet and work with. The person in this position must be friendly and genuinely interested in the business, agenda, and needs of others, including the company, its management, the team, the company's customers, or all of the above. A persuasive, teaching style of communication is required to communicate the company's policies, programs, and systems. A faster-than-average pace will be the norm for this position. Detail work is a major focus of the job, and those details need to be handled quickly, correctly, and efficiently. This portion of the work will often focus on relationships with others; correct handling of details dealing with others is necessary to maintain and grow relationships. If the job involves managing others, following up carefully, closely, and cheerfully is required to ensure both correct work and maintenance of the relationships. Necessary corrections must be made in a constructive, supportive manner. As time is usually a factor, the work must be done on time, as well as correctly. In general, this is a position where guidelines, structure, and established policies must be followed fairly closely, while working with and for others.
Develop strong relationships with Bright Event Rentals clients
Evaluate client needs to determine and suggest appropriate rental needs for their events
Input required rental items into the rental management system ensuring all necessary logistics details are accurate
Provide the inventory and operations teams all the necessary information for successful execution of the events
Process credit card payments
Conduct showroom design appointments
Work as member of Bright Event Rentals’ call center
Work with Sales Management to delegate site visits to appropriate Event Director
Below are the salient job characteristics, summarized and categorized. For best success, find candidates who thrive in the environment described below.
Pace and Variety of Activities
Each day different from the next; especially in personal interactions
Multiple projects going simultaneously
Very socially-focused; requires "how can I help you?" attitude
Lots of attention spent on building and maintaining relationships, especially where helping, not pressuring, others fosters the relationship
Adherence to established guidelines and procedures is important
Important to involve others in the decision-making; there is a need to build consensus rather than make decisions alone
Communication and Collaboration
Open, flowing communication is important
Position requires working with and through others, especially in a helping role
There is a need for a persuasive, "selling" (rather than "telling") communication style
Delegation and Leadership Style
Team environment: leader must be willing to jump in and roll up his/her sleeves to help out when necessary
Need someone who leads by example, with first-hand knowledge of area of expertise
Strong, friendly follow-up necessary on tasks delegated to ensure proper results
About Bright Event Rentals
Founded in 1978 and with locations in Brisbane, Sonoma and Healdsburg, Bright provides high quality special event rental equipment and service throughout Northern California. "Simply excellent” is more than a tagline; it’s how we do business. We value fairness, teamwork, integrity, and efficiency. We do what we say we will, we do it on time, we do it on budget, and we do it with style.